What is Olivia Melbourne?
Designed for effortless everyday style, Olivia Melbourne brings thoughtfully curated fashion that blends comfort, confidence, and modern elegance for women who dress with intention.
Do you offer free shipping?
Yes. Every order includes free shipping within Australia. There are no minimums or special conditions.
How long will my order take to arrive?
Orders are prepared within 1–2 business days. After dispatch, delivery usually takes 3–7 business days, Monday through Saturday. In most cases, your order arrives within 4–9 business days total. You’ll receive a tracking link as soon as your parcel is on its way.
Can I exchange an item?
Absolutely. If you’d like an exchange, email us at info@oliviamelbourne.com and we’ll help you with the next steps, subject to item availability.
What payment methods can I use?
We accept American Express, Diners Club, Discover, Mastercard, Maestro, Visa. All payments are securely processed.
Do you ship outside Australia?
At the moment, we ship exclusively within Australia. Our focus is on delivering a great local experience, and we’ll share updates if this changes in the future.
What is your return policy?
If something isn’t quite right, you have 60 days from delivery to request a return. Just contact us at info@oliviamelbourne.com and our team will guide you through the process.
How long do refunds take to process?
Once your return has been received and inspected, refunds are processed within 7 business days. Depending on your bank or payment provider, it may take a little longer to appear on your account.
Is my personal and payment information secure?
Yes. Protecting your privacy is important to us. We do not store sensitive payment details, and our checkout process is fully secured.
My order hasn’t arrived. What should I do?
Start by checking the tracking link sent in your shipping confirmation email. If it’s been more than 7 business days since dispatch and your parcel hasn’t arrived, please contact us at info@oliviamelbourne.com so we can assist.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we may be able to help. Please email us as soon as possible after placing your order, and we’ll do our best to accommodate your request.
Still need help?
We’re always here for you. Reach out anytime at info@oliviamelbourne.com and our friendly team will be happy to assist.