Refund policy

At Olivia Melbourne, we want you to feel confident choosing pieces you’ll love. If something isn’t quite right, we’re here to make the return process clear, fair, and straightforward.

Return Eligibility
You may request a return within 60 days of delivery.
Items must be unused, unworn, and in their original condition.
All original packaging, tags, and accessories must be included.
We do not charge any restocking fees.

How to Start a Return
To begin a return, please email info@oliviamelbourne.com with your order number.
Our team will guide you through the next steps and confirm return instructions.

Return Shipping
Return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping service to ensure your return arrives safely.

Exchanges
If you would prefer an exchange, let us know when you contact us.
Exchanges are available upon request and subject to item availability.

Refund Processing
Once your returned item is received and inspected, your refund will be processed within 7 business days.
Refunds are issued to the original payment method.
Please note that banks or payment providers may take additional days to complete the transfer after we process the refund.

A Final Note
We’re always happy to help and answer any questions you may have.
If you need assistance at any time, please contact us at info@oliviamelbourne.com