Terms of service
These Terms of Service govern your access to and use of the website http://oliviamelbourne.com/ and all related services provided by Olivia Melbourne. Olivia Melbourne is the brand name of Olivia Melbourne. By visiting our website, browsing our collections, or making a purchase, you agree to be bound by these Terms. If you do not accept them, please do not use the website or our services.
Company name: Olivia Melbourne
Address: 27 Munro Ave, Edithvale VIC 3196, Australia
Email: info@oliviamelbourne.com
Stay in touch with @olivia_melbourne_australia on Instagram and be part of our evolving style story.
No account is required to browse the website. To place an order or access certain services, you may be asked to provide information and confirm your acceptance of these Terms.
Olivia Melbourne offers fashion products through this website. These Terms outline the rights and responsibilities between Olivia Melbourne and all users of the website.
This website is operated by Olivia Melbourne. References to “we,” “us,” and “our” mean Olivia Melbourne throughout these Terms.
Any new features, tools, or services added to the website in the future will also be subject to these Terms. The current version is always available on this page and may be updated at any time. Continued use of the website means you accept any changes once published.
Our online store is supported by Shopify Inc., which provides the technical platform that allows us to sell our products online.
SECTION 1 – ONLINE STORE CONDITIONS
By using this website, you confirm that you are legally able to enter into binding agreements under the laws of your place of residence, or that you have permission from a parent or legal guardian.
You must not use our website or products for any unlawful purpose or violate any applicable laws, including intellectual property laws.
The transmission of viruses, malicious code, or any destructive technology is strictly prohibited.
Any breach of these conditions may result in immediate suspension or termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time, for any reason.
Information shared through the website, excluding payment details, may be transferred across various networks and adapted to technical requirements. Payment information is always encrypted during transmission.
You may not copy, resell, exploit, or misuse any part of the website, services, or contact information without our written permission.
Headings are provided for clarity only and do not affect the interpretation of these Terms.
SECTION 3 – CONTENT ACCURACY AND TIMELINESS
We do not guarantee that information on the website is always complete, accurate, or current. Content is provided for general information and should not be relied upon as definitive advice.
Some information may be outdated. We may update content at any time but are not obligated to do so. It is your responsibility to review changes to the website.
SECTION 4 – CHANGES TO PRODUCTS AND PRICES
Product prices may change without notice.
We may modify or discontinue any product, service, or part of the website at our discretion.
We are not liable for changes in pricing, product availability, or service interruptions.
SECTION 5 – PRODUCT INFORMATION
Some items are available exclusively online and subject to stock availability. Returns and exchanges are governed by our Return & Refund Policy.
We aim to display products accurately, but colors and details may vary depending on your screen or device.
We may limit sales by region or customer and may update product descriptions or availability at any time. Offers are void where prohibited.
We do not guarantee that products will meet individual expectations or that any issues will be resolved to a particular standard.
SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We reserve the right to cancel or limit orders at our discretion, including quantities per customer or household. If an order is affected, we will contact you using the details provided.
You agree to provide accurate, complete, and up-to-date account and payment information for all purchases.
Additional details are available in our Return & Refund Policy.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may provide access to third-party tools or services that we do not control.
These tools are offered as available, without warranties or guarantees. Your use of them is entirely at your own risk.
Please review the terms of any third-party providers before using their services.
Any future tools or features added to the website will also fall under these Terms.
SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The website may include content or links from third parties.
We are not responsible for third-party websites, products, or actions. External links are provided for convenience only.
Any issues with third-party products or services should be addressed directly with the relevant provider.
SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
If you submit reviews, suggestions, or other content, you grant us the right to use, publish, and share that content in any format without restriction.
We are not required to keep submissions confidential, provide compensation, or respond.
We may remove content we consider inappropriate, unlawful, or offensive.
You confirm that your submissions do not infringe on third-party rights and do not contain harmful or misleading material. You are responsible for your contributions.
SECTION 10 – PERSONAL INFORMATION
Personal information provided through the website is handled in accordance with our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the website may contain errors or omissions related to product descriptions, pricing, promotions, shipping, or availability.
We reserve the right to correct errors, update information, or cancel orders at any time without prior notice, even after an order has been placed.
We are not obligated to update information unless required by law. Any stated update date does not guarantee all content is current.
SECTION 12 – UNACCEPTABLE USES
You may not use the website or its content to:
(a) violate laws or regulations
(b) encourage unlawful activity
(c) breach international, national, or local laws
(d) infringe intellectual property rights
(e) harass, abuse, insult, or harm others
(f) spread false or misleading information
(g) upload viruses or harmful code
(h) collect or track others’ personal information without consent
(i) engage in spam, phishing, or scraping
(j) use the website for unethical or offensive purposes
(k) interfere with security features
We may restrict access for any violation of these rules.
SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free service.
Results obtained through the website are not guaranteed to be accurate or reliable.
Your use of the website and services is at your own risk. All products and services are provided “as is” and “as available,” without warranties of any kind.
Olivia Melbourne and its partners are not liable for any direct or indirect damages, including loss of data or profits, to the extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Olivia Melbourne, its affiliates, employees, and partners from any claims or expenses arising from your breach of these Terms or violation of applicable laws.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining sections will continue to apply.
SECTION 16 – TERMINATION
Obligations incurred before termination will remain in effect.
You may stop using the website at any time. We may terminate or suspend access without notice if these Terms are breached.
SECTION 17 – COMPLETE AGREEMENT
These Terms and related policies form the entire agreement between you and Olivia Melbourne and replace any prior agreements.
Our failure to enforce any provision does not waive our rights.
Ambiguities will not be interpreted against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of Australia.
SECTION 19 – CHANGES TO TERMS OF SERVICE
The latest version of these Terms is always available on this page.
We may update these Terms at any time. Continued use of the website after changes means you accept the revised Terms.
SECTION 20 – RETURNS AND REFUNDS
At Olivia Melbourne, we want you to feel confident choosing pieces you’ll love. If something isn’t quite right, we’re here to make the return process clear, fair, and straightforward.
Return Eligibility
You may request a return within 60 days of delivery.
Items must be unused, unworn, and in their original condition.
All original packaging, tags, and accessories must be included.
We do not charge any restocking fees.
How to Start a Return
To begin a return, please email info@oliviamelbourne.com with your order number.
Our team will guide you through the next steps and confirm return instructions.
Return Shipping
Return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping service to ensure your return arrives safely.
Exchanges
If you would prefer an exchange, let us know when you contact us.
Exchanges are available upon request and subject to item availability.
Refund Processing
Once your returned item is received and inspected, your refund will be processed within 7 business days.
Refunds are issued to the original payment method.
Please note that banks or payment providers may take additional days to complete the transfer after we process the refund.
A Final Note
We’re always happy to help and answer any questions you may have.
If you need assistance at any time, please contact us at info@oliviamelbourne.com
SECTION 21 – CONTACT INFORMATION
For questions or support, please contact us:
Company name: Olivia Melbourne
Address: 27 Munro Ave, Edithvale VIC 3196, Australia
Email: info@oliviamelbourne.com
Stay in touch with @olivia_melbourne_australia on Instagram and be part of our evolving style story.
We appreciate you shopping with Olivia Melbourne and being part of our style-driven community.