Shipping policy

At Olivia Melbourne, choosing fashion should feel effortless from the moment you place your order to the moment it arrives. Our shipping process is designed to be clear, dependable, and smooth, so you can focus on enjoying your new pieces without uncertainty.

We currently deliver exclusively within Australia. All orders are carefully prepared and packed before leaving our location, ensuring each item arrives in the condition you expect.

Shipping Coverage
We ship to all addresses within Australia.
All delivery costs within Australia are covered by us.
Shipping is not available outside Australia at this time.

Order Processing
Orders are prepared within 1–2 business days before dispatch.
Orders are processed Monday through Saturday.
Our daily cut-off time is 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Melbourne).

Delivery Timeframes
Once dispatched, delivery typically takes 3–7 business days.
In most cases, your full delivery time is 4–9 business days from the day you place your order.

Tracking Your Order
After your order has been shipped, you will receive a confirmation email with tracking information.
This allows you to follow your parcel from dispatch through to delivery.

Delivery Delays
While we work hard to meet our delivery timelines, delays can occasionally occur during busy periods or due to unexpected circumstances such as weather or logistical disruptions.
If your order is affected, we will keep you informed so you are never left guessing.

Need Help?
If you have questions about shipping or need assistance with your delivery, our team is always happy to help.
Please contact us anytime at info@oliviamelbourne.com.